So claims are generally received into Bupa directly from your healthcare

provider. We will process and pay them direct.

If there's anything for you to pay such as an excess, we will notify you.

Can each person on my cover have different options of cover?

Yes, on your family policy, you don't all have to have the same cover options,

You can have different levels of cover within your family policy.

You can view all of your policy information in your membership pack,

which will be sent out to you in the post when you renew or shortly after you

And you can also view your membership documents on the Bupa Touch app,

and that's where you'll find access to all of your cover details.

Kellie Holden

How is a claim paid?